We’re rockin’ and rollin’ folks! A solid 5 star Yelp! rating thanks to reviews from our AMAZING customers telling the world that our service and floral design makes them happy. Which is our ultimate goal- happiness and love in the world. We’re not saying My Little Flower Shop is the best Palm Springs florist because we have more 5 star reviews on Yelp! than any other florist’s total reviews, though that is a fact. (boom!) What we’re saying is that the love and appreciation we feel coming in from those reviews means everything to us. Sending thanks and love to all our couples, friends, family and anyone who’s helped us get where we are. We are so grateful! Thank you. -MLFS
Alan and Gregory at the 2014 Wedding Warriors “All You Need Is Love” Wedding Show at the Hard Rock Hotel, Palm Springs
HYelp! HYelp! My Little Flower Shop is the latest in a long line of wedding businesses to find that Yelp! seems to have a really unfair, arbitrary non-algorithm that pulls down positive reviews left by real customers, leaving subjective, often unfair reviews to sink your online reputation.
Do you Yelp? Yelp (officially with an exclamation point) is a crowd sourcing review website that is often handy. When you’re in Omaha, how else would you know where locals get the best Thai food? Unfortunately, some vocal (and prolific) customers have taken the tool that’s meant to share information with the community, and begun to wield it as a weapon against businesses that have displeased them in any way whatsoever. Say, by telling them we are closed on a holiday weekend, and can’t take their flower order.
So the kicker is, the people at Yelp! know that there are also businesses that try to “game” their system by putting up fake positive reviews. So they check them all, and pull down ones they think looks suspicious – often they are 100% true, from happy customers. To top it off there are the rumors of the sales calls where people offer to wipe out bad reviews or restore good ones with the purchase of advertising. It’s gone as far as groups of small businesses suing the company for extortion. Patt Morrison, Southern California KPCC radio journalist, covered it on her call-in show, with this chat with Yelp! spokesman Vince Sollito. (Patt also has her own hot dog on the menu at Pink’s Hot Dogs. Now that’s an accomplishment).
My Little Flower Shop needs your help on Yelp! Are you a happy bride? Happy floral customer? Please leave a geniune review for us. We’ll hope that some of them stick!
